How we handle the data of your water business.

Water suppliers trust us with their customers' names, phone numbers and doorsteps. This policy explains what we collect, why, who can see it and how you stay in control.

01 Who this policy covers

This policy covers suppliers who use the platform (you), your staff such as plant managers and delivery persons, and your customers whose details you store with us. You decide which customers to add; we process their data on your behalf.

02 Data we collect

Account data: your name, email, business name, area, business type and number of vehicles.
Customer records you add: names, phone numbers, addresses down to flat and floor, subscriptions, deposits, rates and payment history.
Delivery records: cans given and returned, OTP confirmations, doorstep photos, payments recorded and time of each stop.
Delivery staff data: name, phone number, language preference and location during delivery shifts only.
Tanker bookings: site addresses, litres, trips, drivers and payments.
Website forms: the details you submit on the sign up and contact forms.

03 How we use it

We do not sell data. We do not use one supplier's customer data to serve another supplier, and forecasts for your account are not shared.

To run your account: customer lists, routes, the Delivery App, can ledgers, tanker schedules and bills.
To send WhatsApp messages, bills, OTPs and reminders to your customers on your instruction.
To build demand forecasts for your account from your own history, weather and public calendars.
To provide support, prevent misuse and keep the service secure.

04 Who can see customer details

Customer phone numbers and addresses are visible only to you, the users you authorise, and the delivery person assigned to that stop during the shift. Delivery staff cannot browse your customer list or see other routes.

05 Location of delivery staff

Location is collected from the Delivery App only while a delivery shift is open, to show route progress and confirm stops. Location collection stops when the shift is closed.

06 Service providers

We use trusted providers for cloud hosting, messaging, email delivery and payment links. They process data only to provide those services to us, under confidentiality and security obligations.

07 Security

Data is encrypted in transit and at rest.
Access inside your account is controlled by roles you set.
Doorstep photos are stored with the delivery record and used only as proof of delivery.
We review access to production systems regularly and log administrative actions.

08 Retention and deletion

Your data is kept while your account is active. If you close your account, you can export your records, and we delete them within 60 days unless the law requires us to keep certain billing records longer.

09 Your choices

You can view, correct, export or delete your account data at any time from the dashboard or by writing to us through the Water Desk. Your customers can ask you, as their supplier, to correct or remove their details, and we will help you do so.

10 Changes to this policy

If we make material changes, we will tell account owners by email and in the dashboard before they take effect.